Shipping & Return Policy

Shipping:

New orders are usually processed and shipped within 3 business days but depending on volume they sometimes may take longer. All orders are shipped via USPS First Class or Priority Mail. Tracking numbers will be emailed to the customer after the order has been shipped.

Returns:

 Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ridgefieldcandleco@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ridgefieldcandleco@gmail.com and send your item to: PO Box 22, Kalama, WA, 98625, United States.

To return your product, you should mail your product to: PO Box 22, Kalama, WA, 98625, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We cannot be held responsible for lost or stolen packages that have been delivered and tracked to the address that was provided.

You are responsible for return shipment. Shipping fees are non-refundable.

To start the return process, please send us an email with your order information to ridgefieldcandleco@gmail.com

Net Orders Checkout

Item Price Qty Total
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Shipping
Total

Shipping Address

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